Terms and Conditions

Payment Account holders to pay their accounts within 30 days nett of invoice date. Interest will be charged on late and non-payments.

Prices are subject to change without notice. Prices are inclusive of all charges except delivery.

Delivered Goods Off-loading and moving into position is the responsibility of the customer unless special arrangements have been made. Every effort will be made to adhere to stated delivery times but we shall be under no liability for any loss or damage of whatever nature caused by delay.

Non-Delivery/Partial Loss/Damage If possible goods should be examined in the presence of the delivery person and if any package appears to be damaged, the delivery note should be endorsed accordingly. In the event, customers must give notice in writing to the carrier and ourselves within 3 days of receipt of goods.

Description and Specification All descriptions, specifications etc are given for guidance only and no warranty or guarantee of any kind is to be implied nor is such information form part of any contract.

Testing The buyer should test all goods before using them.

Liability We accept no liability for death, injury or damage of any kind whether to person or property arising out or in connection with any material, goods or services supplied by us.

Ownership The ownership of goods bought shall not pass to the Purchaser until the Purchaser has paid Hesketh Potters Supplies the total purchase price, including delivery costs, in respect of said goods.

Returns Please contact us within 7 working days from the day after the delivery day either by email, fax or in writing. Return the products in their original packaging and labels, together with the original delivery note/invoice.

Special order items cannot be returned; returns of stock items are only if within 30 days of purchase and must be unopened and in a re-saleable condition. You will have to pay the return cost of postage or collection can be arranged at your cost for larger items.

This returns policy does not affect your statutory rights. Please contact us if you are not sure what you want to order to avoid costly returns.